Shipping Policies

At AV Pet Experience, we are committed to delivering a smooth, fast, and reliable shopping experience for every customer. To ensure clarity and transparency, please review our detailed Shipping Policy below.

🚚 Free Shipping Within the United States

We proudly offer FREE standard shipping on all orders within the United States, with no minimum purchase required.
We currently do not offer international shipping. Orders can only be shipped to valid U.S. addresses, including residential and commercial locations.

⏱ Order Processing Time

All orders go through careful verification, quality checks, and packaging before shipment.

  • Processing time: 1–2 business days

  • Orders placed on weekends or public holidays will be processed on the next business day.

If there are any unexpected delays (rare), our team will notify you via email promptly.

📬 Shipping Time & Delivery Estimates

Once your order has been processed and shipped, delivery typically takes:

  • 3–4 business days for standard U.S. shipping

Your total delivery timeline = Processing Time (1–2 days) + Shipping Time (3–4 days)
Most customers receive their orders in 4–6 business days from the time of purchase.

🔎 Tracking Your Order

After your order has been shipped, you will receive an email containing:

  • Your shipping confirmation

  • Your package tracking number

  • A direct tracking link

You may track your order at any time until it reaches your doorstep.

📦 Delivery Issues or Address Errors

Please ensure that your shipping address is accurate when placing your order.
If you need to modify your address, contact us within 12 hours of purchase. Once the order is processed, we may not be able to update the information.

If your package is lost, delayed, or delivered incorrectly, contact us immediately and we will assist you in resolving the issue.

❗ Important Notes

  • We do not ship internationally.

  • Shipping times may vary during holidays or unexpected courier delays.

  • PO boxes may be accepted depending on the carrier used.

📞 Need Help?

If you have any questions regarding shipping, our team is here to help.

AV Pet Experience
📧 Email: contact@Velmorin.store
📞 Phone: 330-990-6168
📍 Address: 5001 Northeast 23rd Terrace, Lighthouse Point FL 33064, United States

We are always happy to assist you and ensure a smooth delivery experience.