Return & Refund Policy

At AV Pet Experience, your satisfaction is our top priority. We aim to provide high-quality pet products and a worry-free shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

📅 Return Window – 7 Days After Delivery

We accept returns for eligible items within 7 days from the date you receive your order.

To qualify for a return:

  • Items must be unused, unwashed, and in their original condition.

  • Packaging, tags, accessories, and labels must remain intact.

  • A proof of purchase (order number or receipt) is required.

🔁 Exchange Policy – 10 Days After Delivery

If you wish to exchange your item for a different size, style, or product option, you may do so within 10 days of receiving your order.

Exchanges are subject to:

  • Product availability

  • Condition of returned items

  • Verification by our support team

If the requested exchange item is unavailable, we will offer store credit or a refund depending on your preference.

💵 Refund Processing Time – 5 to 10 Business Days

Once your return is received and inspected, your refund will be:

  • Processed within 5–10 business days

  • Returned to your original method of payment (credit card, debit card, PayPal, etc.)

Please note:

  • Processing times may vary depending on your bank or payment provider.

  • Shipping fees (if any) are non-refundable.

You will receive a confirmation email once your refund has been successfully issued.

📦 How to Start a Return or Exchange

To initiate a return or exchange, please contact our support team:

📧 Email: contact@Velmorin.store
📞 Phone: 330-990-6168

Provide the following:

  1. Order number

  2. Item(s) you wish to return or exchange

  3. Reason for the request

  4. Photos (if the item arrived damaged or defective)

Our team will review your request and provide instructions for returning your item.

❗ Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Used pet beds

  • Opened grooming products

  • Personalized or custom-made items

  • Clearance or final sale items

If an item arrives damaged or incorrect, we will take full responsibility and replace it at no extra cost.

🚀 Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.
Please include clear photos or videos so we can assist quickly.

We will offer:

  • A free replacement

  • Or a full refund

depending on your preference.

🤝 Our Commitment

We value your trust in AV Pet Experience. We strive to make every return or exchange fair, simple, and stress-free. Your satisfaction is our mission, and we are always here to help.