FAQ

1. Do you offer free shipping?

Yes! We provide 100% free shipping on all orders within the United States. We do not offer international shipping at this time.

2. How long does processing and shipping take?

Processing takes 1–2 business days.
Shipping typically takes 3–4 business days, depending on your location.

3. Do you ship internationally?

No. We currently ship within the US only.

4. Can I cancel or change my order?

Orders can be modified or canceled within the first 12 hours after placement.
Please contact us immediately at contact@Velmorin.store with your order number.

5. What is your return policy?

We accept returns within 7 days of receiving your order.
Exchange requests are accepted within 10 days.
Refunds are processed within 5–10 business days after we receive the returned item.

6. My item arrived damaged. What should I do?

Please contact us within 48 hours of delivery with photos of the damaged product and packaging.
We will offer a replacement or refund.

7. How do I track my order?

Once your item ships, you will receive an email with your tracking number.
Tracking updates may take 24 hours to appear.

8. How can I reach customer service?

You can reach us via:
📧 Email: contact@Velmorin.store
📞 Phone: 330-990-6168
📍 Address: 5001 Northeast 23rd Terrace, Lighthouse Point, FL 33064

We’re always happy to help!