Privacy Policy

At AV Pet Experience, we are committed to protecting your personal information and ensuring a safe, transparent, and trustworthy shopping experience. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our store.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

Order Information

  • Products purchased

  • Payment details (processed securely through third-party providers; we do not store credit card information)

  • Transaction history

Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide shipping updates and customer support

  • Improve website experience and service quality

  • Send promotional offers or updates (only with your consent)

  • Enhance security and prevent fraud

3. Sharing Your Information

We only share your information with trusted third parties to operate our business effectively:

  • Payment processors (secure and encrypted)

  • Shipping carriers

  • Shopify platform services

  • Analytics and advertising tools (if enabled)

We do not sell, rent, or trade your personal information.

4. Data Protection & Security

We implement strict security measures to protect your data, including:

  • Encrypted checkout

  • Secure servers

  • Access controls

  • Protection against unauthorized use

However, no method of internet transmission is 100% secure. We take all reasonable steps to keep your data safe.

5. Your Rights

Depending on your location, you may have rights to:

  • Access your personal information

  • Request corrections

  • Request deletion of your data

  • Opt out of marketing emails

  • Request details on how your data is used

To request any of these actions, contact us at:

📧 contact@Velmorin.store
📞 330-990-6168

6. Cookies

Our website uses cookies to:

  • Enhance browsing experience

  • Track performance

  • Personalize content

You can disable cookies through your browser settings, but some features may not function fully.

7. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

8. Contact Us

For questions regarding your privacy, please contact:

📧 contact@Velmorin.store
🏠 5001 Northeast 23rd Terrace, Lighthouse Point FL 33064, United States